Shipping policy

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Infinitely Special picked Pargo to get your parcels to you.

We've done a looooot of research into shipping (which may or may not have involved a lot of online shopping, we admit to nothing), and we've finally found our delivery Prince Charming ? When you check out on Infinitely Special, you'll see Pargo as a shipping option. 

Everybody loves online shopping. Nobody enjoys sitting around all day, not daring to even go to the loo, because you're expecting a parcel.

Pargo understands that parcel delivery is about convenience, speed and reliability. You'll never have to wait at home all day for your parcel or miss a delivery again. Pargo delivers your parcels to a store near you.

Pargo Delivery in 3 easy steps

 

Please Note:

Pargo holds the parcel for 8 days from the moment you receive your sms/email notification. If you have not collected your parcel within 8 days, it will be returned to Infinitely Special. 

Once your parcel is returned a new delivery will need to be processed, and additional delivery charges apply. 
 

Due to the nature of Pargo, some delivery points are no longer available. If you select one of these unavailable points you will be asked to change to a different Pargo address or a residential address

How does Pargo work? 

 

Pargo Click & Collect:
1-3 working days to main city centres* after dispatch. *Outlying areas may take an additional 2-5 working days to reach your collection point.

Home Delivery:
1-3 working days to main city centres* after dispatch. *Outlying areas may take an additional 2-5 working days to reach your physical address.

Frequently Asked Questions

How can I track my order?
You can track exactly where it is on the Pargo parcel tracking tool.

When your order gets placed, though, you'll receive email and sms notification at each step of the process.

When will I get my order? How long does it take?
Check the lead time on the shipping tab of the product you're ordering. Then add to that the time that Pargo takes which is 2 to 5 working days.

How long do I have to collect it from the Pargo Parcel Point I chose after it's arrived there?
They'll hold it for 8 days before sending it back. If that happens you'll unfortunately need to cover the re-delivery fee of R99.

How do I get it?
When you've received the notification from Pargo letting you know that it's arrived, you (or someone you send) just needs to turn up at the Pargo Parcel Point with the unique code smsed to you, and their ID. This code is the golden key to getting your parcel. Without it, the parcel won't be released. We don't want people stealing your parcel, so that's why.

I've lost my unique code! Help!
Your code is in the SMS notification of delivery. But if you can't find that, get in touch with Pargo here

I got SMSed that my parcel was ready, but the collection point doesn't have it.
Double check that you're at the right Pargo Parcel Point, and if you are, get in touch with Pargo here

I used the wrong email address or phone number on my delivery details.
Whoopsie! Contact Pargo ASAP here. If your details are wrong, they won't be able to let you know where your parcel is.